Shipping & Delivery
|
Service |
Destination |
Cost |
Timeframe* |
|
Standard Shipping MIAMI |
Contiguous U.S. |
$15 flat |
3–7 business days |
|
Standard Shipping |
Contiguous U.S. orders ≥ $200 |
FREE |
3–7 business days |
|
Expedited options |
When available |
Calculated at checkout |
1–3 business days |
*Transit times exclude processing (normally 1 – 2 business days).
Tracking details are emailed once your order ships. Risk of loss passes to you upon delivery to the carrier.
If tracking shows “delivered” but you cannot locate the package, notify us at info@theroomconceptstore.com within 3 calendar days. We will file a claim with the carrier and assist, but STN is not responsible for packages after confirmed delivery.
|
Category |
Return / Refund Eligibility |
|
Full‑price merchandise |
Eligible for refund if a Return Merchandise Authorization (“RMA”) is requested within 14 days of the delivery date and the item is received by us within 7 days after the RMA is issued. |
|
Sale or discounted items |
Final sale. Not eligible for return, refund, or exchange. |
|
Exchanges |
Not offered. Please return eligible items for a refund and place a new order if you need a different size or style. |
Returned items must be:
1. Unworn, unused, unwashed, and free from odors, stains, or pet hair.
2. In their original packaging with all brand, hang, and security tags fully attached.
3. Accompanied by the original packing slip or order confirmation.
STN inspects all returns. Items that fail inspection will be sent back to you and no refund will be issued.
1. Log in to your STN account and select the order you wish to return.
2. Submit a return request to receive your RMA and a pre‑paid UPS label to info@theroomconceptstore.com
3. Affix the label and drop the parcel with shipping carrier within 7 days.
A $5 return‑label fee is deducted from your refund, which will be credited to the original form of payment within 10 business days of our warehouse accepting the return. Original shipping charges are non‑refundable.
Promotions, Gifts Cards & Store Credit
● Promotional codes are valid only during the stated period and may not be combined with other offers.
● STN gift cards and store credit are non‑transferable, cannot be redeemed for cash, and
do not expire.
● Store credit issued for returned items reflects the amount actually paid after discounts.
Questions about these Terms, returns, or your order? Email info@theroomconceptstore.com or write to:
151 SE First St, 3 floor Suite 9 33131 Miami, FL. United States
Quick-Reference Policy Snapshot
● Return window: Request RMA within 14 days of delivery.
● Exchanges: None.
● Sale items: Final sale.
● Return‑label fee: $5.
● Shipping: $15 flat; free on $500+ orders.
● Condition for return: Unused, unwashed, unstained, all tags intact.