Shipping policy

Shipping & Delivery

  • Florida: $15 flat on orders under $2,000. FREE shipping on orders of $2,000 or more. 3–7 business days.
  • New York: $20 flat. 3–7 business days.
  • Rest of the U.S.: $25 flat. 3–7 business days.
  • International: $65 flat. Delivery times vary by destination.

*Transit times exclude processing (normally 1–2 business days). International orders may be subject to import duties and taxes, which are the responsibility of the customer.

Tracking details are emailed once your order ships. Risk of loss passes to you upon delivery to the carrier.

Lost or Stolen Packages

If tracking shows “delivered” but you cannot locate the package, notify us at info@theroomconceptstore.com within 3 calendar days. We will file a claim with the carrier and assist, but The Room is not responsible for packages after confirmed delivery.

Returns & Refund Policy

  • Full-price merchandise: Eligible for refund if a Return Merchandise Authorization (“RMA”) is requested within 14 days of the delivery date and the item is received by us within 7 days after the RMA is issued.
  • Sale or discounted items: Final sale. Not eligible for return, refund, or exchange.
  • Exchanges: Not offered. Please return eligible items for a refund and place a new order if you need a different size or style.

Return Conditions

Returned items must be:

  1. Unworn, unused, unwashed, and free from odors, stains, or pet hair.
  2. In their original packaging with all brand, hang, and security tags fully attached.
  3. Accompanied by the original packing slip or order confirmation.

The Room inspects all returns. Items that fail inspection will be sent back to you and no refund will be issued.

How to Start a Return

  1. Log in to your The Room account and select the order you wish to return.
  2. Submit a return request to info@theroomconceptstore.com to receive your RMA and a pre-paid UPS label.
  3. Affix the label and drop the parcel with the shipping carrier within 7 days.

A $5 return-label fee is deducted from your refund, which will be credited to the original form of payment within 10 business days of our warehouse accepting the return. Original shipping charges are non-refundable.

Promotions, Gift Cards & Store Credit

  • Promotional codes are valid only during the stated period and may not be combined with other offers.
  • The Room gift cards and store credit are non-transferable, cannot be redeemed for cash, and do not expire.
  • Store credit issued for returned items reflects the amount actually paid after discounts.

Contact Us

Questions about these Terms, returns, or your order? Email info@theroomconceptstore.com or write to:

151 SE First St, 3rd Floor, Suite 9
Miami, FL 33131, United States

Quick-Reference Policy Snapshot

  • Return window: Request RMA within 14 days of delivery.
  • Exchanges: None.
  • Sale items: Final sale.
  • Return-label fee: $5.
  • Shipping: Florida $15 (free on $2,000+), New York $20, rest of U.S. $25, International $65.
  • Condition for return: Unused, unwashed, unstained, all tags intact.